A Hamburger Chain That Asks Its Customers To Not Order Hamburgers | Fast Company

Hearing all this talk about sustainability, obesity, and the locavore movement, you hire a consulting firm to help you deal with the pressure to change. What do you do when the consulting firm comes back to you and says: “Your problem is you make hamburgers”?

Swedish franchise Max Burgers took the news (delivered by sustainability gurus at The Natural Step) to heart, and began to minimize its reliance on the core product. The company adopted a lot of standard-issue sustainability measures–deploying solar panels, planting trees in Africa to offset its carbon footprint–but in addition, Winston reports, the company took the astonishing step of trying “to influence its customers to buy less meat.” Not only its competitors’ meat, but Max Burgers’s own meat, as well.

The chain did this by adding lots of non-beef items, like chicken, fish, and veggie sandwiches, to the menu. They also, writes Winston writes, “prominently display climate footprint data in store (there’s transparency for you), and suggesting customers buy [non-beef] sandwiches periodically (a là Meatless Mondays).” In essence, the chain doesn’t merely tack on healthy and sustainable items to its core menu, but instead re-envisions the entire customer experience in the context of healthy, sustainable eating.

Three keys here in this case: maximizing self interests is not always the case or the motive for everyone; providing alternatives is the best move in business and in social sustainability; linking the seemingly unrelated dots: planting trees in Africa is related to selling hamburgers in Europe. 

via A Hamburger Chain That Asks Its Customers To Not Order Hamburgers | Fast Company.

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